Shipping & Returns
Shipping & Delivery
Items typically ship by next business day, however arrival time is not guaranteed. If you want a guaranteed arrival time, you may want to purchase an upgraded shipping option. We do not process orders over the weekend. Orders placed on Friday after 2PM will not usually ship until Monday.
***Shipping rates shall be subject to change and currently offered to our customers on a discounted basis.
Free Shipping on All Orders in The Continental US!
All Domestic Orders ship via UPS ground unless you select another option at checkout.
If you have any questions please contact us at 1 (323) 888-8838 or email us at email@example.com
Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We ship via UPS and currently offer 3 shipping methods for ALL orders: Ground Shipping to the Continental US, 2nd-Day Air and Next Day Air Saver.
International orders must clear import/export regulations which could add to the shipping time of an order. All duties and taxes and brokerage fees shall be borne the purchaser. All international shipping rates are those rates provided by UPS to our customers.
We currently ship to the following countries:
American Samoa • Antigua and Barbuda • Argentina • Armenia • Aruba • Australia • Austria • Bahamas • Barbados • Belgium • Belize • Bermuda • Bolivia • Bosnia and Herzegovina • Brazil • Bulgaria • Canada • Cayman Islands • Chile • Colombia • Costa Rica • Croatia • Cyprus • Czech Republic • Denmark • Dominica • Dominican Republic • Ecuador • El Salvador • Estonia • Fiji • Finland • France • Germany • Gibraltar • Greece • Greenland • Grenada • Guadeloupe • Guam • Guatemala • Haiti • Holy See (Vatican City State) • Hong Kong • Hungary • Iceland • India • Ireland • Israel • Italy • Jamaica • Japan • Korea, Republic of • Martinique • Mexico • Monaco • Netherlands • Netherlands Antilles • New Zealand • Nicaragua • Norway • Panama • Paraguay • Peru • Philippines • Poland • Portugal • Romania • Saint Kitts and Nevis • Saint Lucia • Saint Vincent and the Grenadines • Singapore • Slovakia • Slovenia • Spain • Sweden • Switzerland • Taiwan • Thailand • Trinidad and Tobago • Turkey • Turks and Caicos Islands • United Arab Emirates • United Kingdom • Uruguay • Venezuela • Virgin Islands, British • Virgin Islands, U.S.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
If you are not 100% satisfied with your purchase from lestien.com for ANY reason, simply go through our online returns portal or email firstname.lastname@example.org for assistance.
You have 30 DAYS TO RETURN* an item to us in its original condition.
Returns received after 30 days will be automatically rejected by the system.
In some instances, we may make an exception on Exchanges after 30 days. Please email email@example.com with your request and be sure to include your order number along with email address associated with original order.
No returns or exchanges are allowed on FINAL SALES items. All sales are final.
Please note that shipping charges are non-refundable.
*All returns MUST meet the following criteria:
All tags must be attached
All accessories must be included (i.e., belts, etc.)
No perfume or other scents
No human or animal hair
No rips or tears
No other signs of being worn
All original packaging and hangars must be included
No COD (Cash/Check on Delivery) packages will be accepted
Failure to return merchandise as listed above may result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order. You may also be charged a $13 rejection processing fee for all rejected returns.
All Merchandise must be returned to:
LES TIEN Returns
2515 Yates Ave.
Commerce, CA 90040
To initiate a Return, please visit the returns portal.
We are not responsible for any returned packages that are lost in transit.
If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost.
You will be notified via email once your approved return has been received, inspected and processed. Refunds, Store Credits and Exchanges will generally be processed within 3-5 business days.
A refund may not show up until your credit card's next monthly billing cycle. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
You are responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account. We cannot process exchanges for International orders.
Returns, refunds, store credits and exchanges may be made at the discretion of LES TIEN.
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to LES TIEN and you will be credited for the product cost and tax, less shipping and handling Customer will be required to place a new order and will be responsible for any associated shipping charges.
International: YOU are responsible for all duties and/or taxes.
If you refuse an item and we are charged a duty and/or tax, that duty and/or tax amount will be deducted from your order total before we credit your account.